Contact Us
leonard@irontechdoll.com
If you want to explore a potential business partnership with us, please get in touch with us at the following email address.
service@irontechdoll.com
For any inquiries regarding our services, products, or orders, please contact us at the following email address.
support@irontechdoll.com
If you want to make an Irontech Doll Review, please kindly get in touch with us for more details.
Factory Address
No.9, Xiushan Gengyun Street, Shaxi Town, Zhongshan City, Guangdong Province, China
Office Address
Room 1001, Building No.1, Xinghuiwan, Shiqi, Zhongshan, Guangdong, China
Live Chat
- Whatsapp: +86 13670196546
- Phone: +86 13670196546
Frequently Asked Questions
Delivered duty paid (DDP) shipping is a type of delivery where the seller takes responsibility for all risks and costs associated with transporting goods until the buyer receives them at the destination.
The doll will ship via air/train/truck/ship. It will be delivered by local carriers when it arrives in the destination country. We create a tracking number through the carrier’s system and print the label on the parcel.
The tracking information does not update until the doll arrives in the destination country. When you check the tracking information, it will show that the doll has arrived at cities where clear customs.
This service is available in the contiguous United States and most EU countries. Products with batteries excluded.
Before shipping, we will check and take photos to get your confirmation. Please contact us for more detailed photos and videos if you have any questions. Also, you can see most videos in the doll links. We are confident about what we are selling.
We have been in the doll business since 2015 and have served thousands of customers worldwide. Countries apart from some Mideast countries and African countries, it is okay to import dolls there. And as for Latin American countries, sometimes it is possible. Asia(except for India, Pakistan, and Sri Lanka), North America, Europe, and Oceania are okay with doll import.
As for tariffs, USA customers are free from tax. European customers can choose self-clearance or delivery-duty-free service. The final custom tax will be from 50 USD to 200USD, which depends on your country’s policy and the doll size.
We will ship the Manual, Wig, Cleaning device, heating rod, and clothing with the doll. Due to the shipping restriction, the repair kit is not allowed shipping with the doll. If you need glue or stain remover, please tell us. We will send it individually by another shipping method.
Please maintain the doll as the manual. If you have any problems, please contact your vendor or us directly. We will help you.
We are responsible for shipping and quality issues. And you will be enjoying lifetime service.
Get In Touch
Do you have any questions or comments? Are you a customer, and like to leave a review? Your feedback is very important to us and can help improve the overall experience for future customers.
Your privacy and confidentiality will be respected. We will never disclose any personal information or details about your purchases.
Feel free to reach out to us by using the contact form. Once we receive your message, we’ll respond ASAP.
