Please read and understand the terms and conditions of this policy before making a purchase.

1. Hygiene and Health Concerns:

• Love dolls are intimate products that come into direct contact with the human body. To ensure the safety and well-being of all our customers, we cannot accept returns once the product has been opened or used.
• We provide detailed photos and videos before packaging for the customer’s final review before shipping.
• Each love doll is manufactured and sealed in pristine condition, and we cannot guarantee the integrity of the product after it has left our facility.

2. Product Customization:

• Many of our love dolls are custom-made or personalized based on individual preferences and requirements. We cannot accept returns once an order has been processed and production has begun.

3. Discretion and Privacy:

• Given the sensitive nature of love dolls, we prioritize our customers’ privacy. We do not resell or reuse returned love dolls for sanitary and ethical reasons. Therefore, we cannot accept returns to maintain our customers’ confidentiality.

4. Damage or Defects:

• We ensure thorough quality checks before shipping each love doll. In the unlikely event that you receive a product with a manufacturing defect or damage during transit, don’t hesitate to contact our customer support team within 3 days of receiving the product. We will assess the situation and work with you to find an appropriate solution, such as a repair or replacement.

5. Order Cancellation:

• If you wish to cancel your order, please get in touch with our customer support team immediately. Order cancellations may only be possible before the production process begins.