Return Policy

We take pride in providing high-quality products and excellent customer service. However, due to the nature of our love dolls and hygiene considerations, we must inform you that we have a strict “No Return” policy for all love dolls sold on our platforms.

Please read and understand the terms and conditions of this policy before making a purchase.

1. Hygiene and Health Concerns:

  • Love dolls are intimate products that come into direct contact with the human body. To ensure the safety and well-being of all our customers, we cannot accept returns once the product has been opened or used.
  • We provide detailed photos and videos before packaging for the customer’s final review before shipping.
  • Each love doll is manufactured and sealed in pristine condition, and we cannot guarantee the integrity of the product after it has left our facility.

2. Product Customization:

  • Many of our love dolls are custom-made or personalized based on individual preferences and requirements. We cannot accept returns once an order has been processed and production has begun.

3. Discretion and Privacy:

  • Given the sensitive nature of love dolls, we prioritize our customers’ privacy. We do not resell or reuse returned love dolls for sanitary and ethical reasons. Therefore, we cannot accept returns to maintain our customers’ confidentiality.

4. Damage or Defects:

  • We ensure thorough quality checks before shipping each love doll. In the unlikely event that you receive a product with a manufacturing defect or damage during transit, don’t hesitate to contact our customer support team within 3 days of receiving the product. We will assess the situation and work with you to find an appropriate solution, such as a repair or replacement.

5. Order Cancellation:

  • If you wish to cancel your order, please get in touch with our customer support team immediately. Order cancellations may only be possible before the production process begins.
  • Please read the shipping policy before ordering. For non-quality-related issues (such as dislike, mistake orders without repurchase, or change of mind), leading to a full refund, we will not cover the PayPal transaction fees. These fees will be borne by the buyer. In such cases, we will process a full refund based on the actual amount received via PayPal (deducting the transaction fees).

We understand that purchasing a love doll is a significant decision, and we strive to provide all the necessary information and support to assist you in making the right choice. Please get in touch with us. Our team is available to answer any questions or concerns you may have before making a purchase.

By proceeding with your purchase, you acknowledge and accept the terms of this Return Policy for love dolls. If you do not agree with these terms, we kindly request that you refrain from completing the purchase.

Thank you for your understanding and cooperation.