shipping policy

Order Processing Time

We process orders within two business days.

Production Time

TPE Sex Doll

15-20 business days

Silicone Sex Doll

25-30 business days (Implanted hair, customized makeup, etc. require an additional 5-10 working days.)

Glue, Paint, Sex Doll Stand, Flight Case,

USA & EU Warehouse In-stock Sex Doll

ready to ship

Shipping Service

Express (buyer cleared for imported)

Estimated time of arrival

Business Days

By Air

7-15

Shopping

Delivered Duty Paid

Estimated time of arrival

Business Days

By Air

15-25

By Train/Ship/Truck

40-60

Delivered Duty Paid

*All sex dolls come with free shipping. Please note that we do not provide shipping services to Islamic countries. Shipping conditions may differ depending on your location. Feel free to contact us for further information.

*Logistics Impacted Period: From mid-November to February, affected by Christmas and the Spring Festival, the speed of international logistics transportation will slow down accordingly. If you place an order during this period, your item may take longer to be delivered. Transport by train, truck, and ship will be more obviously affected.

Tariff

For products without batteries, customers in the following countries do not have to pay customs duties. The specific shipping method will depend on the international logistics situation at the time of shipment. We will prioritize using the most convenient shipping methods. If you have any questions about the shipping method, please get in touch with us before placing an order.

Customers in countries or regions such as Canada, Norway, Switzerland, South Africa, etc., need to handle customs clearance and payment of taxes themselves.

Customers in the following countries do not have to pay customs duties:

Americas:

United States.

Europe:

United Kingdom, Germany, France, Poland, Netherlands, Belgium, Italy, Spain, Austria, Portugal, Sweden, Hungary, Greece, Latvia, Czech Republic, Slovakia, Slovenia, Finland, Monaco, Lithuania, Luxembourg, Bulgaria, Denmark, Estonia, Croatia, Ireland, Romania*, Russia.

*Some Eastern European countries, such as Romania, may require secondary customs clearance, which customers need to handle. If you have any questions, please get in touch with us before placing an order.

Asia:

Japan*, Singapore, Thailand, Hong Kong, Macau, Taiwan.

*For products sent to Japan exceeding 50kg, customers need to pick up the package at the logistics station. If you have any questions, please get in touch with us before placing an order.

Oceania: 

These regions in Australia belong to remote areas, and additional charges may be required for shipping. Please get in touch with us for a quote before placing an order.

2880-2889, 4803-4999, 5201-5749, 9961-9998, 6031-6049, 6067-6089, 6121-6214, 6900-6999, 7020-7799, 9920-9960, 2898-2899, 7151-7154, 6215-6799, 0800-0999.

For countries not mentioned above, please contact us to confirm whether there are transportation channels for delivery.

Logistic Company

We cooperate with USP, Fedex, DHL, CDEK, Sagawa, etc.

Tracking Number

After you confirm the Love Doll Factory Photos, we will arrange to ship it and send you a tracking number within three business days.

Track your package at following website:

17track (An all-in-one logistics tracking website): www.17track.net/en

UPS: www.ups.com

FedEx: www.fedex.com

*If your doll doesn’t arrive at the expected time, please contact service@irontechdoll.com.

Return Policy

Please refer to the return policy.