After-sales Service Terms
Dear Valued Customer,
Thank you for choosing Irontech Doll! We kindly request that you carefully read the following after sales services instructions.
Please find the specific terms below:
Irontech Doll After Sales Guidelines:
1. Personal Use: Our physical dolls are designed for personal use. For reasons of hygiene and customization, we regretfully cannot support unreasonable return and exchange services. We urge all customers to thoroughly review the product’s design, principle, structure, and composition materials before purchasing. By proceeding with the purchase, it is understood that you have acknowledged and accepted these aspects.
2. Inspection on Receipt: When receiving your order, please inspect the product before signing for it. Once the doll has been used, the manufacturer cannot accept returns. Should you encounter any quality issues after signing, please get in touch with our customer service and sales teams immediately for resolution. Return or compensation will be considered depending on the nature of the problem.
Quality Issues Include:
The Doll Skeleton is broken, making the doll unusable. (Except for broken finger bones and toe bones)
The need for secondary hot-melt treatment.
Solutions:
Compensation for a doll the same as the order: A replacement doll the same as the order will be remade to compensate the customer. We will share 50% of the freight loss with the agent.
Refund: A full payment refund will be issued to the agent/buyer. The agent needs to provide a refund screenshot to the buyer. After receiving the screenshot, we will process the refund and share 50% of the freight loss with the agent.
Robot Sex Doll After-Sales Policy:
1. We do not accept returns for purchased robot sex dolls. Please read our “Return Policy” for more information.
2. The robotic dolls come with 5 months of after-sales service starting from the day of product delivery.
Customers must use the robot doll properly. Any intentional damage will void the after-sales service.
Please refer to “Robot Sex Doll” for information on the features of the robot doll.
3. If you observe any uncommon occurrences with your robot doll following purchase, kindly cease its usage promptly and contact the vendor or salesperson from whom you acquired it. This will aid us in gaining a clearer understanding of the issue and formulating an appropriate resolution.
4. As we are unable to offer door-to-door maintenance services, we will return the cost of the robot’s functionality in case of damage or malfunction. In the event of more severe issues, we will supply a replacement body.
5. We do not offer repair services that return the doll to the factory.
6. The robot sex doll is considered a consumable product. We offer a 5-month after-sales service period, excluding any damage caused by human interference or malicious intent. Beyond this 5-month period, no compensation or after-sales service will be provided.
We understand the appeal of purchasing a sex doll with robotic functions that can enhance your sexual experience. However, it is important to note that these robot sex dolls have a shorter lifespan than non-robot sex dolls and are considered consumable products. Therefore, we recommend that you carefully consider your decision before purchasing.
Thank you for your understanding and cooperation.
Non-Quality Issues:
Odor: TPE is a composite material, and a slight plastic smell may be present, which is not a quality defect. All materials used in our factory are safe and non-toxic. If the odor is a concern, we can provide rubber blocks free of charge for you to assess the acceptability. The customers must pay the freight cost for this service.
Design: The product’s design is not a valid reason for return.
Unmet Expectations: The factory photos of the sex doll will be shared and confirmed with the customer before shipment. The commercial images are for reference only, and variations may occur due to lighting, angles, or venue differences. Please prevail with the factory photos of the doll.
Use Damage: It is not considered a quality issue if the doll is damaged due to improper use or normal wear and tear. Minor breaks caused by improper use can be repaired using glue. We will provide the repair glue for free, but customers must cover the freight costs.
Additional Functions: Features like heating, vocalization, and sex doll robots may be susceptible to damage during transportation or improper use. In such cases, it becomes difficult to provide maintenance services due to high transportation costs. We will refund the additional fees charged for these functions to the agent/buyer.
Staining: TPE and silicone materials are prone to staining, and any staining caused by wearing dark clothes or other factors is not a quality issue. If staining occurs, we will provide the color removal cream free of charge for each order, but customers will need to cover the freight costs.Parting Line: Our product manufacturing process combines two pieces of mold, creating a parting line. This line is a natural outcome of the manufacturing process and not a quality issue.
Transportation Damage: If the product is damaged during transportation, please coordinate with the freight forwarder for compensation.
After-Sales Support:
For non-quality related issues, excluding Transportation Damage, we are committed to maintaining good cooperation and upholding the brand’s reputation and agents. We will assist the agent in resolving such problems.
Disclaimer:
Age Restriction: Due to the nature of adult products, individuals under 18 and children are prohibited from using them.
Proper Storage: Please keep the product secure after purchase and away from the reach of children. The company bears no responsibility for any consequences resulting from improper storage or children’s exposure to the product.
Public Display: Nudity should not be displayed in public places. Any adverse consequences arising from such actions are the individual’s responsibility, and the company shall not be liable.
Disease Spread: This product is personal, and the company cannot be held responsible for the spread of diseases caused by private transfers, sales, or purchases.
Originality: The head and body of all our products result from the sculptor’s imagination and are not intended to infringe on any characters. Any similarities are purely coincidental.
Responsible Disposal: If the product is no longer needed, please refrain from discarding it in public spaces.
Electronics Usage: The company holds no responsibility for accidental losses resulting from improper use of electronic features, such as sound generation and heating.
We hope that these after-sales service instructions clarify our policies and procedures. Should you have any queries or concerns, please do not hesitate to contact our customer service: [email protected]. Your satisfaction remains our top priority.
Return Policy
We take pride in providing high-quality products and excellent customer service. However, due to the nature of our love dolls and hygiene considerations, we must inform you that we have a strict “No Return” policy for all love dolls sold on our platforms.
Please read and understand the terms and conditions of this policy before making a purchase.
1. Hygiene and Health Concerns:
- Love dolls are intimate products that come into direct contact with the human body. To ensure the safety and well-being of all our customers, we cannot accept returns once the product has been opened or used.
- We provide detailed photos and videos before packaging for the customer’s final review before shipping.
- Each love doll is manufactured and sealed in pristine condition, and we cannot guarantee the integrity of the product after it has left our facility.
2. Product Customization:
- Many of our love dolls are custom-made or personalized based on individual preferences and requirements. We cannot accept returns once an order has been processed and production has begun.
3. Discretion and Privacy:
- Given the sensitive nature of love dolls, we prioritize our customers’ privacy. We do not resell or reuse returned love dolls for sanitary and ethical reasons. Therefore, we cannot accept returns to maintain our customers’ confidentiality.
4. Damage or Defects:
- We ensure thorough quality checks before shipping each love doll. In the unlikely event that you receive a product with a manufacturing defect or damage during transit, don’t hesitate to contact our customer support team within 3 days of receiving the product. We will assess the situation and work with you to find an appropriate solution, such as a repair or replacement.
5. Order Cancellation:
- If you wish to cancel your order, please get in touch with our customer support team immediately. Order cancellations may only be possible before the production process begins.
- Please read the shipping policy before ordering. For non-quality-related issues (such as dislike, mistake orders without repurchase, or change of mind), leading to a full refund, we will not cover the PayPal transaction fees. These fees will be borne by the buyer. In such cases, we will process a full refund based on the actual amount received via PayPal (deducting the transaction fees).
We understand that purchasing a love doll is a significant decision, and we strive to provide all the necessary information and support to assist you in making the right choice. Please get in touch with us. Our team is available to answer any questions or concerns you may have before making a purchase.
By proceeding with your purchase, you acknowledge and accept the terms of this Return Policy for love dolls. If you do not agree with these terms, we kindly request that you refrain from completing the purchase.
Thank you for your understanding and cooperation.
Shipping Policy
Order Processing Time
We process orders within two business days.
Production Time
TPE Sex Doll | 15-20 business days |
Silicone Sex Doll | 25-30 business days (Implanted hair, customized makeup, etc. require an additional 5-10 working days.) |
Glue, Paint, Sex Doll Stand, Flight Case, USA & EU Warehouse In-stock Sex Doll | ready to ship |
Shipping Service
| Express (buyer cleared for imported) | |
| Estimated time of arrival | Business Days |
| By Air | 7-15 |
| Delivered Duty Paid | |
| Estimated time of arrival | Business Days |
| By Air | 15-25 |
| By Train/Ship/Truck | 40-60 |
*All sex dolls come with free shipping. Please note that we do not provide shipping services to Islamic countries. Shipping conditions may differ depending on your location. Feel free to contact us for further information.
*Logistics Impacted Period: From mid-November to February, affected by Christmas and the Spring Festival, the speed of international logistics transportation will slow down accordingly. If you place an order during this period, your item may take longer to be delivered. Transport by train, truck, and ship will be more obviously affected.
Tariff
For products without batteries, customers in the following countries do not have to pay customs duties. The specific shipping method will depend on the international logistics situation at the time of shipment. We will prioritize using the most convenient shipping methods. If you have any questions about the shipping method, please get in touch with us before placing an order.
Customers in countries or regions such as Canada, Norway, Switzerland, South Africa, etc., need to handle customs clearance and payment of taxes themselves.
Customers in the following countries do not have to pay customs duties:
Americas:
United States.
Europe:
United Kingdom, Germany, France, Poland, Netherlands, Belgium, Italy, Spain, Austria, Portugal, Sweden, Hungary, Greece, Latvia, Czech Republic, Slovakia, Slovenia, Finland, Monaco, Lithuania, Luxembourg, Bulgaria, Denmark, Estonia, Croatia, Ireland, Romania*
*Some Eastern European countries, such as Romania, may require secondary customs clearance, which customers need to handle. If you have any questions, please get in touch with us before placing an order.
Asia:
Japan*, Singapore, Thailand, Hong Kong, Macau, Taiwan.
*For products sent to Japan exceeding 50kg, customers need to pick up the package at the logistics station. If you have any questions, please get in touch with us before placing an order.
For countries not mentioned above, please contact us to confirm whether there are transportation channels for delivery.
*Oceania:
These regions in Australia belong to remote areas, and additional charges may be required for shipping. Please get in touch with us for a quote before placing an order.
2880-2889, 4803-4999, 5201-5749, 9961-9998, 6031-6049, 6067-6089, 6121-6214, 6900-6999, 7020-7799, 9920-9960, 2898-2899, 7151-7154, 6215-6799, 0800-0999.
Logistic Company
We cooperate with USP, Fedex, DHL, CDEK, Sagawa, etc.
Tracking Number
After you confirm the Love Doll Factory Photos, we will arrange to ship it and send you a tracking number within three business days.
Track your package at following website:
17track (An all-in-one logistics tracking website): www.17track.net/en
UPS: www.ups.com
FedEx: www.fedex.com
*If your doll doesn’t arrive at the expected time, please contact [email protected].
Credit Card & Debit Card
Credit Card & Debit Card:
You can pay with your Credit Card or Debit Card directly. Accept Visa, Mastercard, American Express, Discover, Diners Club, and China UnionPay payments from customers worldwide.
If payment failed, you could try the following methods to complete your purchase:
Call your bank to increase your Credit Card limit.
Check with your bank if your card can accept International Payment.
Call your bank to approve your payment.
If your card is Japan Credit Bureau (JCB), please select PayPal and then pay with the credit options of PayPal.
PayPal Payment:
If you prefer PayPal payment and have PayPal account, pay directly with the balance in your account. You can also link your bank account to your PayPal account, and then you will find that E-Cheque is available.
Also, you can pay with credit options of PayPal, Visa, MasterCard, American Express, JCB, Discover. No PayPal account is required when you pay through PayPal.
Klarna - Shop now, pay later
Available for US & EU only.
What is Klarna?
Klarna is a Swedish financial technology company that offers payment services to consumers and merchants. It allows shoppers to pay for goods and services in several ways:
Pay Later: Customers can receive their items and pay for them at a later date, typically within 14 or 30 days.
Pay in Installments: Customers can split the cost of their purchase into multiple, interest-free installments (usually over a few weeks or months).
Payment options
Klarna offers several flexible payment options for customers. Here are the main ones:
1. Pay in 4 Installments (interest-free)
Customers can split the total cost into 3 or 4 equal payments. The first payment is made at checkout, with the remaining payments automatically deducted every 2 weeks or monthly, depending on the specific offer.
2. Pay in 30 days
Pay in 30 Days allows you to pay for your purchase up to 30 days after it has been shipped. There’s no need for upfront payment, no interest, and no fees as long as you pay on time.
3. Financing
Klarna’s flexible financing option, available at checkout, lets you pay for your purchases over time through an open-end line of credit issued by WebBank in partnership with Klarna. With plans ranging from 6 to 24 months and interest rates starting at 0%, this option makes it easy to manage larger purchases. View full terms here.
Requirements
Must be 18 years or older.
A valid phone number and email address are required.
A residential address in the US or EU.
A US-issued or EU-issued debit or credit card.
Debit/credit cards remain valid for 60 days from the purchase date.
Why does my payment fail?
There could be several different reasons you’re seeing a decline error message or your payment won’t go through.
Your Credit Card or Debit Card issues (such as an invalid card, expired card, the amount exceeds, the card is disabled, etc.)
Your Credit Card or Debit Card issues with International transactions (Ensure the buyer credit cards and debit cards are allowed to buy online from overseas merchants)
If you are receiving a receipt error for a PayPal order then likely there is an issue with your PayPal funding source. Please contact PayPal.com support for more information.
Credit cards or billing address info. does not match that on file with the bank.(such as expired credit card, card number, billing zip code, CVV/CVC)
Please double check the credit card information you have entered and make sure your billing address matches this information exactly. If this is the case, you should contact your bank for additional assistance.
If your payment won’t process with your bank account or you’re still having problems with your card, try:
Call your Credit Card or Debit Card issuing bank to let them know that the payment was made by yourself. Your payment will definitely be approved if the issuing bank receives your phone.
Changing your payment method at checkout. If you only have one payment method linked to your PayPal account, you’ll need to add another payment method before you can do this. You can add a credit or debit card or add your bank account. Both options are quick and easy and will give you more flexibility at checkout.
Confirming your email address or phone number is entered correctly. Make sure you have finished registering for PayPal account by confirming your information. A payment will fail if you haven’t completed this process.
If there are no such problems, please contact us and provide your order number, name and email address, error notification and error screenshots, we will check the details and assist you to proceed with your order.
Privacy Policy
At Irontech Doll, we understand and respect the importance of your privacy. We have a strict privacy policy in place to ensure that all of your data is handled securely and in accordance with the latest regulations. We also make sure that all of our employees are trained to handle your data responsibly and with the utmost respect for your privacy. We are committed to protecting your personal information and ensuring that you are fully aware of how we use it. This privacy policy sets out how we collect, use, store, and share any information we obtain about you when you use our website or purchase our lifelike sex torso doll.
Information We Collect
Keeping your personal information secure is important to us at Irontech Doll. That’s why we collect only the personal information you provide to us, such as your name, address, email address, and payment information when you place an order. We also collect information about your browsing behavior on our website, such as pages viewed and time spent there. This information is collected using cookies, web beacons, and other similar technologies. These technologies allow us to better understand how our customers use our website and to improve your overall user experience. We take your privacy seriously and will never share or sell your personal information with any third parties.
We may process your information in order to enter into a contract with you or to perform our obligations under such a contract. This includes but is not limited to, collecting information such as your initial inquiries, account, contact, transaction, and profile information. We may also process your information in our “legitimate interests”, such as, sending marketing communications to customers about our similar products, managing and improving our services, and preventing fraud. We may also process your information where necessary for the establishment,exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
Disclosure of Your Information
Irontech Doll will not disclose any personal information provided on its Sites to third parties other than a Company agent without your consent unless it is required to do so in accordance with the terms of this Privacy Policy or to comply with any applicable legal requirements such as a law, regulation, warrant, subpoena or court order. Additionally, if you report an adverse event/side effect, Irontech Doll may be required to disclose such information to the relevant authorities.
Digital Markers-Cookies
Cookies are the most common type of digital marker, and they work by sending a small file containing a unique identifier, which is stored in the user’s browser. This identifier is then sent back to the website whenever the user visits the website again. The website then uses the identifier to retrieve the relevant information that was stored when the user first visited the site.
HTML5 web storage is a newer type of digital marker, and it works by allowing websites to store and retrieve data from the user’s browser without sending a cookie. This type of storage is more efficient and secure than traditional cookies, and it can store larger amounts of data.
Digital markers, such as cookies and HTML5, are an important part of the modern internet, as they allow websites to provide users with a more customized and personalized experience. Cookies are small pieces of data that are stored on a user’s computer when they visit a website. They are used to remember user preferences and settings, store items in a virtual shopping cart, track a user’s shopping progress, and remember items that a user has clicked on or viewed on the website. They are also used to provide personalized content and ads to users.
Cookies can help make the user experience better by remembering preferences, keeping track of items in a shopping cart, and providing customized content. Additionally, websites may use cookies to track a user’s activity on the website, including what pages have been visited, what items have been looked at, and what items have been purchased. Through this tracking, websites can provide more personalized content and tailored advertisements. Cookies are important for providing a better user experience, as well as for website analytics and advertising purposes. However, it is important to be aware that digital markers can be used to track user activities, so users should be aware of the implications when they accept cookies or allow HTML5 web storage.
Security of Your Information
At Irontech Doll, we value the safety and security of all our customers’ information. To ensure this, we have put in place physical, electronic, and managerial procedures to protect and help prevent unauthorized access, maintain data security, and correctly use the information we collect online.
We take the security and privacy of our customers very seriously and have implemented measures to keep their data safe. These measures include retaining information in secure facilities, making personal information available only to authorized personnel, and regularly monitoring our systems for any potential threats.
We have also implemented appropriate security safeguards based on the sensitivity of the information we collect. This includes encryption of information, multi-factor authentication, and additional security measures to protect data from unauthorized access or malicious activity.
By taking these steps, we are confident that we can protect our customers’ data and privacy while also providing them with the services they need. We are committed to ensuring the security and privacy of our customers and look forward to continuing to provide them with the best service possible.
Retention of Your Information
We will keep your information which we use only for newsletters or other marketing until you ask us to delete it or our contract with you has ended. In some cases, we may hold on to this information beyond that point, such as when it is needed to comply with legal, regulatory, or tax requirements, deal with disputes, prevent fraud or abuse, or enforce our terms and conditions. In such cases, we will typically retain the information for up to six years.
Your Rights
You have a right to access, update, and delete any personal information that you have provided to us. You can exercise this right by submitting a request to our Privacy Office. We will then provide you with the information you have requested within a reasonable timeframe. You also have the right to object to our processing of your personal information and request that we restrict our processing. To exercise this right, you can submit a request to our Privacy Office. We will then review your request and respond within a reasonable timeframe. We take the privacy of our customers seriously and are committed to ensuring that their personal information is securely stored and processed. We are also dedicated to giving our customers control and choice over how their personal information is used. We want our customers to be informed and empowered to protect their data and privacy.
Contact Us
We are dedicated to providing you with the highest level of customer service and privacy protection. If you have any further questions or concerns, please do not hesitate to [email protected]
Terms And Conditions
Welcome to Irontech Doll. By accessing, browsing, or using this website, you agree to be bound by the following terms and conditions. Before proceeding with any activities on the site, we kindly ask you to read and understand this agreement carefully.
Terms of Use:
By accessing and using this website, you acknowledge that you are either at least 18 years old or are accessing the site under the supervision of a parent or guardian. Your use of Irontechdoll.com is subject to the terms and conditions of this Agreement, and by using the site, you are granted a limited, non-transferable, non-exclusive, and revocable license. This license permits you to access and utilize the site solely for personal shopping. Any commercial use or use on behalf of a third party is strictly prohibited unless explicitly authorized in advance by Irontechdoll.com. Violation of this Agreement will result in the immediate revocation of the granted license without prior notice.
Comments & Reviews:
As a visitor, you may contribute comments, reviews, photos, and other content, engage in communications or submit suggestions, ideas, questions, or information on the site. However, such content must adhere to specific guidelines. It must not be illegal, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, objectionable, or harmful to third parties. Additionally, it must not contain software viruses or engage in political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.”
You must not use a false e-mail address, impersonate any person or entity, or mislead as to the origin of any content. While Irontechdoll.com retains the right, it is not obligated to remove or edit such content. However, it does not regularly review all posted content. By posting content or submitting material, you grant Irontechdoll.com a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, and display such content worldwide in any media. You also grant Irontechdoll.com the right to use the name you submit in connection with such content, if Irontechdoll.com chooses to do so. By posting content, you represent and warrant that you own or have the necessary rights to the content and that it does not violate this policy or cause harm to any person or entity. While Irontechdoll.com has the right to monitor, edit, or remove any activity or content, it assumes no liability for any content posted by you or any third party.
Copyright and Patents:
All content displayed on this site, including images, text, logos, button icons, graphics, audio clips, digital downloads, and software, is the property of Irontechdoll.com or its content suppliers and is protected by international copyright laws. Any unauthorized use of Irontechdoll.com trademarks or service marks is strictly prohibited without our express written consent.
Order Acceptance:
Please be aware that there may be certain orders we cannot accept and may have to cancel. Irontechdoll.com reserves the right, at its sole discretion, to cancel any order for any reason. Situations that may lead to order cancellations include limited quantities available for purchase, inaccuracies or errors in product or pricing information, or issues identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will promptly communicate with you if any portion of your order is canceled or additional information is required.
Applicable Law:
The terms of Service and any separate agreements through which we provide you Services shall be governed by and construed following the laws of China.
Thank you for reading and accepting our Terms and Conditions. If you have any questions or concerns, please do not hesitate to contact us.
